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Building a Customer Service Coaching Culture

  What is Customer Service? How do you build a team that is focused on providing the best service to your clients? How do you make this a standard in your company? These are some of the questions that have been asked, again and again, since I got involved in Operations & Customer Service. Most people that I've talked to know and agree that delivering the best service to customers is a competitive advantage and builds the connection with customers and future clients. So, how come Good Customer Service seems to be "non-existent" in a lot of businesses? This question...

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