I commend the Haraya Dream Team – TJ, Jackie, Lea and Cecilia for leading our Kuysen Way of Service Workshop last June 2018.
Working with Haraya is a delight because they partner with you in understanding your company’s needs before recommending a customized approach to take. In our case, we want more role-playing so Haraya created the workshop in which role-playing was almost 60% of total workshop hours.
The concepts shared like TEA time and SBI are relevant and helpful reminders as we do our daily work of delighting consumers. On what those acronyms stand for, I highly recommend you take their Service workshops in order to know.
What sets Haraya apart is that they do follow-through after the workshops to ensure the implementation of what was learned through one-on-one coaching with Team leaders and group coaching for teams. To date, I have been receiving good feedback from Managers on these coaching sessions.
I am excited and confident with what the future holds for Kuysen because I know that we are powered by Haraya Coaching!